Refund Policy
We want you to be happy with your purchase. This policy applies to Translator character packs (personal and server packs).
Unused packs: full refund within 14 days
If you have not used any characters from a pack, you can ask for a full refund within 14 days of purchase.
Used packs
Once you start using a pack, it is no longer eligible for a refund, except in these cases:
- you were charged twice or charged by mistake;
- a technical problem on our side stopped you from using the pack and we could not fix it; or
- we permanently stop the paid Service, or suspend your access for a reason other than misuse of the Service. In that case we refund the unused part of the pack.
How to ask for a refund
Email [email protected] with:
- the email address you used at checkout;
- your Discord user ID (or the server ID for a server pack); and
- the date of purchase or the Stripe receipt number.
We reply within 5 business days. Approved refunds go back to the original payment method through Stripe. Your bank may take 5–10 business days to show it. When a pack is refunded, its remaining characters are removed.
Your legal rights
Packs are digital content delivered immediately, so the 14-day withdrawal right under EU consumer law ends once you start using the pack (see section 6 of our Terms of Service). This policy does not limit any other rights you have under the law.
Chargebacks
If something is wrong, please contact us before you open a dispute with your bank. We can usually solve it faster.